Product Warranty & Return Policy
All Poe Supply products are warranted against defects in packaging, material and workmanship for 90 days from the original purchase. No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.
You must obtain a Return Merchandise Authorization (RMA) Number from our customer service department in order to return any item. Unless there is a defect in the product, items can only be returned if they were purchased directly from Poe Supply Inc and must be returned in an unused condition and in the unopened, original packaging. Due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging. Retail, commercial and government customers must request an RMA within 10 days of receiving an order for a full refund of the purchase price.
All returns are subject to a 15% restocking fee.
All Warranty and Return matters should be sent to:
Poe Supply Inc.
Nelson C Poe
297A Garlington Road
Greenville, SC 29615